Refund Policy

The Next Role is operated by Auro Interface Pty Ltd. We want you to be happy with your subscription, so we offer a 30-day money-back guarantee on paid plans.

30-day money-back guarantee

If you are not satisfied with a paid plan, you can request a full refund within 30 days of your order date. This applies to your initial purchase and to each renewal payment within that 30-day window.

How to request a refund

• Visit paddle.net and enter the email address used at checkout, or use the link in your invoice email, to request a refund directly from Paddle.
• Or contact us at support@thenextrole.com.au and we will arrange it with Paddle on your behalf.

Who processes refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds are returned to the original payment method and usually appear within 5–10 business days, depending on your bank.

Cancelling instead of refunding

You can cancel a paid plan at any time from the Plan page. Cancelling stops future charges and your access continues until the end of the period you have already paid for.

Your consumer rights

Nothing in this policy limits your rights under the Australian Consumer Law or other rights that cannot be excluded by law.